Refund and Returns Policy
Overview
At Shop4Electric.com, we value your satisfaction and strive to provide high-quality electronic products. If for any reason you are not fully satisfied with your purchase, we’ve made our returns and refunds process simple and hassle-free.
1. Return Eligibility
- Products can be returned within 15 days of delivery.
- Items must be unused, in original packaging, and with all accessories/manuals included.
- Proof of purchase (invoice or order confirmation) is required.
- Certain products (e.g., personal care electronics, clearance items, or customized orders) may not be eligible for return unless defective.
2. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within 7–10 business days.
- Shipping charges (if any) are non-refundable, except in cases of defective or wrongly delivered products.
3. Exchange Policy
- If you receive a defective or damaged item, you may request an exchange for the same product.
- Exchanges are subject to stock availability.
4. Non-Returnable Items
The following items are not eligible for return/refund unless faulty:
- Products damaged due to misuse or mishandling.
- Items without original packaging or missing accessories.
- Products purchased under “Final Sale” or “Clearance” categories.
5. How to Initiate a Return
To initiate a return or refund request:
- Contact us at 📧 info@shop4electric.com within the return window.
- Provide your order number, product details, and reason for return.
- Our support team will guide you through the return process and provide shipping instructions (if applicable).
6. Warranty Claims
All products are covered by a 2-Year Warranty. For issues beyond the 15-day return window, you may file a warranty claim for repair or replacement.
7. Contact Us
For questions or assistance with your return, please reach out to us at:
📧 info@shop4electric.com